Privacy Policy for Glimmer Forge

Glimmer Forge is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services. We value the trust you place in us and aim to be transparent about our data practices.

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the services and features you use. The personal information we may collect includes:

• Contact Data: Name, email address, postal address, and phone number.
• Service-Related Data: Information pertaining to the cleaning services you request, including property details (e.g., size, type), preferred cleaning schedule, and specific cleaning instructions.
• Payment Data: While we do not directly store credit card details, we may collect information regarding your chosen payment method and transactions conducted through our site in order to fulfill service requests. This data is processed securely by third-party payment processors.
• Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer support interactions.

We also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site for various business purposes, including:

• To Facilitate Account Creation and Logon Process: For users who register an account with us.
• To Deliver Services: To provide you with commercial cleaning, residential cleaning, post-construction cleaning, carpet and upholstery cleaning, floor polishing and waxing, sanitization services, high-rise window cleaning, and move-in/move-out cleaning services you have requested.
• To Respond to User Inquiries: To send you information about our services and respond to your questions.
• To Send Administrative Information: To send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To Fulfill and Manage Orders: To manage your service bookings and payments.
• To Request Feedback: To contact you to request feedback about your use of our site and services.
• To Protect Our Site: As part of our efforts to keep our site safe and secure (for example, for fraud monitoring and prevention).
• To Enforce Our Terms: To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements.
• For Other Business Purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our site, products, marketing, and your experience.

Disclosure of Your Information

We may share your information with third parties only in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We only share personal data necessary for them to perform their specific functions.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Retention

We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Security of Your Information

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.

Your Privacy Rights (GDPR Compliance)

For users located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights regarding your personal data:

• The right to be informed: About how we collect and use your personal data.
• The right of access: To obtain a copy of the personal data we hold about you.
• The right to rectification: To request that we correct any inaccurate or incomplete personal data.
• The right to erasure ("right to be forgotten"): To request the deletion or removal of your personal data in certain circumstances.
• The right to restrict processing: To request that we limit the processing of your personal data under certain conditions.
• The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The right to object: To the processing of your personal data in certain situations, including for direct marketing purposes.
• Rights in relation to automated decision-making and profiling: To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided below.

Updates to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may contact us at:

Glimmer Forge

19 Science Park Drive,

#02-08, Ascent,

Singapore, Singapore, 118225

Singapore